Zurich Airport Lost and Found: Frequently Asked Questions

Lost baggage: the post-Covid travel chaos snarling up Europe's airports –  The Irish Times

Losing personal belongings at an airport can be a stressful experience. Thankfully, Zurich Airport has a dedicated Lost and Found department to help reunite passengers with their misplaced items. In this article, we will answer some frequently asked questions regarding Zurich Airport’s Lost and Found service, providing you with the information you need to navigate this process smoothly.

What should I do if I lose an item at Zurich Airport?

If you realize you have lost an item at Zurich Airport, the first step is to report it to the Lost and Found department. You can do this by visiting their office located in the Arrivals 1 area, or by contacting them through their online form or telephone hotline. It is important to provide detailed information about your lost item, including a description, approximate time and location of loss, and any relevant identifying features.

How long does it take for a lost item to be found?

The time it takes for a lost item to be found can vary depending on various factors, including the volume of lost items at the airport. Zurich Airport’s Lost and Found department makes every effort to locate and return lost items as quickly as possible. However, the process may take several days or even weeks, especially if the item has been misplaced in a less frequently accessed area.

Can I track the status of my lost item?

Yes, Zurich Airport provides a convenient online tracking system for lost items. Once you have reported your lost item, you will be given a unique reference number. Using this reference number, you can check the status of your claim online and receive updates on any progress made in locating your item. This system helps to keep passengers informed and offers peace of mind during the search process.

What happens if my lost item is found?

If your lost item is located by Zurich Airport’s Lost and Found department, they will contact you via email or phone to arrange for its return. You will be provided with instructions on how to collect your item, whether in person or through a courier service, depending on your preference and location. Keep in mind that there may be a fee associated with retrieving your lost item, especially if it has been stored for an extended period of time.

What if my lost item is not found?

In some cases, despite diligent efforts, lost items may not be located. It is unfortunate, but it can happen due to various reasons, such as the item being picked up by someone else or mistakenly discarded. If your item cannot be found, you will be notified by Zurich Airport’s Lost and Found department. It is important to remember to always keep a close eye on your belongings while traveling to minimize the risk of losing them.

Tips to prevent losing your belongings at Zurich Airport

While Zurich Airport’s Lost and Found department is there to help in case you lose something, it’s always best to prevent such situations. Here are some tips to help you keep your belongings safe:

  1. Carry essential items in your hand luggage: Place valuables such as passports, wallets, and electronics in your carry-on bag to minimize the risk of them getting lost or stolen.
  2. Label your belongings: Ensure that all your personal items, including luggage, have clearly visible and securely attached identification tags with your contact information.
  3. Double-check before leaving: Before leaving any area of the airport, whether it’s a waiting area, restroom, or security checkpoint, take a few seconds to ensure you have all your belongings with you.
  4. Use locks and security features: If you are checking in your luggage, use secure locks and consider using transportation security administration (TSA) approved locks to prevent unauthorized access.

  5. By following these simple tips, you can greatly reduce the chances of losing your belongings at Zurich Airport.


Losing personal items can be a hassle, but Zurich Airport Lost and Found department is here to help. By promptly reporting a lost item and utilizing their online tracking system, you can increase the chances of having your belongings safely returned to you. Remember to take preventive measures to safeguard your belongings while traveling. Stay vigilant and enjoy a stress-free journey through Zurich Airport.


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